Resources
Learn more about Patient ResourcesOur commitment to patients
Patient communities -- individual patients, their caregivers and families, advocacy leaders and patient organizations -- are vital to our work now and in the future.
We are committed to working responsibly and ethically with them.
Today, more patients are becoming active and engaged in their health care than ever before. As patient communities are vital to our work now and in the future, this document outlines our commitment to responsible and ethical work with them. By “patient communities,” we mean individual patients, their caregivers and family members, patient advocacy leaders and patient organizations.
Our company’s goal is to make our medicines and vaccines available to people so they can live longer, healthier lives. We focus on improving access and affordability because we believe no one should go without the medicines or vaccines they need.
It is critical that we understand, respect and honor the life experiences of patient communities. A central part of our work is engaging with and actively listening to patient communities at every opportunity possible. They share their health care journeys with us so we can:
- Understand their perspectives and insights
- Learn how we can better help them
- Ask for guidance and consult with them on issues that directly affect them
- Take their views and opinions into account in our company strategy and all that we do
In our interactions with patient communities, we are guided by these principles
- Human connection: We strive for our interactions with patient communities to be “human” – in other words, health literate, uncomplicated (clear), meaningful, authentic and natural.
- Ethics and integrity: We follow applicable laws, regulations and ethical codes in the regions and countries where we operate.
- Independence: The independence of patient communities, especially patient organizations, is of utmost importance. We support patient communities and respect their need for autonomy, transparency and fairness.
- Purpose and transparency: We want our work with patient communities to have meaning and purpose. To that end, we are open and transparent and know that patient communities uphold and value these same principles.
"Health is the most important thing you have in life!"
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